Urgent Hiring | Technical Support Executive (Voice + Chat) Job Role: Technical Support Executive – Voice & Chat Experience: Minimum 1 Year Process: International – US Process Eligibility Criteria - Minimum 1 year of experience in an International US Technical Support Process is mandatory.
- Excellent English communication skills (verbal and written).
- Strong technical troubleshooting and problem-solving abilities.
- Experience handling both inbound voice calls and chat support.
- Good knowledge of computers, operating systems, internet connectivity and basic networking.
- Ability to handle customer queries professionally and provide effective resolutions.
- Comfortable working in rotational shifts, including US night shifts.
Key Job
Responsibilities - Handle customer queries through inbound calls and live chat.
- Diagnose and troubleshoot technical issues related to software, hardware, systems and connectivity.
- Guide customers through step-by-step technical solutions.
- Ensure timely resolution of customer complaints and technical concerns.
- Maintain accurate records of customer interactions and resolutions.
- Meet quality, productivity and customer satisfaction targets.
- Escalate complex technical issues to the appropriate department.
Mandatory Requirement
Candidates must have at least 1 year of relevant International US Technical Support experience. Freshers and domestic process candidates are not eligible.
Job Types: Permanent, Full-time
Pay: ₹29,000.00 - ₹43,000.00 per month
Perks
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Work from home
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Technical support: 1 year (Required)
- total work: 1 year (Required)