OCS is looking for a Technical Support Executive to assist customers with their domain, website hosting, business email and cloud collaboration services.
The role involves troubleshooting technical issues, responding to customer queries, using AI tools to improve support efficiency and ensuring timely resolution of customer requests.
Key Responsibilities
- Handle customer technical support requests through email, phone and helpdesk.
- Assist with domain registration, renewals and DNS configuration.
- Support website hosting, SSL certificates and basic website issues.
- Troubleshoot business email setup, delivery and configuration issues.
- Assist with Google Workspace and Microsoft 365 administration.
- Support email account setup and migration activities.
- Help customers with Outlook, Gmail and other email applications.
- Use AI tools to research technical issues, identify solutions and improve support productivity.
- Explore AI-assisted tools and automation to streamline routine support activities.
- Track support requests and ensure timely resolution.
- Coordinate with internal teams to resolve complex technical issues.
- Maintain support records and provide clear updates to customers.
Skills & Requirements:
- Basic knowledge of domains, DNS and website hosting.
- Understanding of business email and email troubleshooting.
- Familiarity with Google Workspace and Microsoft 365.
- Knowledge of IMAP, SMTP and POP3.
- Familiarity with Outlook, Gmail and cPanel is an advantage.
- Basic knowledge of AI tools such as ChatGPT, Gemini or Microsoft Copilot.
- Ability to use AI tools for technical research, troubleshooting and productivity.
- Positive troubleshooting and problem-solving skills.
- Good communication and customer-handling abilities.
- Willingness to learn new technologies, AI tools and services.
What We Look For:
- Customer-focused attitude and patience.
- Ability to understand and resolve technical issues.
- Interest in AI and technology-driven productivity.
- Good communication and follow-up skills.
- Responsibility and ownership of assigned tasks.
- Ability to work independently and as part of a team.
Why Join OCS?:
- Gain experience across domains, hosting and business email services.
- Work with Google Workspace and Microsoft 365.
- Gain practical exposure to AI tools and automation.
- Develop your technical and customer service skills.
- Be part of a technology company serving businesses since 1997.
If you enjoy solving technical problems, helping customers and exploring how AI can make technology support smarter and more efficient, we would like to hear from you. Share your resume with OCS to explore this opportunity.