- 2+ years in Software Product Development or Technical Support
- Research, diagnose, troubleshoot, and resolve customer issues; escalate unresolved problems to internal teams
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Two+ years of working experience in a Software Product Development or Technical Support role.
Required Candidate profile
Technical Support Engineers are responsible for providing services to all merchants, developers and follow standard procedures to escalate unresolved issues to appropriate internal departments.