Company Description RMV Workforce LLP is a forward-thinking business consulting firm in India that focuses on talent across IT, Non-IT, and BPO domains. The organization is committed to helping professionals elevate their careers by offering opportunities to work on innovative projects and complex business challenges. Team members join a dynamic environment that encourages collaboration, learning, and problem-solving.

RMV Workforce LLP values diversity and inclusive teamwork, creating a culture where individuals can make an impact and grow professionally.

Role Description The Technical Support Executive – Spanish/French is a full-time, on-site role based in Gurugram. This position involves providing customer and technical support to Spanish- and/or French-speaking clients through calls, emails, and chat. Daily responsibilities include diagnosing and troubleshooting technical issues, guiding customers through solutions, and escalating complex problems when necessary.

The role also requires maintaining accurate documentation of interactions, following established support processes, and collaborating with internal teams to ensure timely resolution of issues.

The Technical Support

Executive is expected to deliver professional,



empathetic customer service while meeting performance and quality standards.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with an emphasis on handling queries professionally and empathetically.
- Candidates should possess solid Technical Support and Troubleshooting skills to diagnose issues and provide effective resolutions.
- Candidates should possess good Analytical Skills to interpret information, identify patterns, and recommend improvements.
- Proficiency in Spanish and/or French, along with good English communication skills, both written and verbal.
- Experience in a technical support or contact center workplace, preferably supporting international customers.
- Ability to work on-site in Gurugram, manage time effectively, and adapt to shift schedules as required.
- Familiarity with ticketing tools, CRM systems, and basic IT concepts; a diploma or degree in any discipline is an advantage.
- Strong interpersonal skills, a customer-focused mindset, and the ability to collaborate with cross-functional teams.

📌 Technical Support Executive - Spanish/ French (Gurugram)
🏢 RMV Workforce
📍 Gurugram