- Experience: 1 5 years Qualification: B Tech,Diploma / Degree in Electronics,IT,or Computer Science
- Basic networking knowledge (IP address,routers,LAN) . Understanding of computer hardware and operating systems . Troubleshooting and problem-solving skills . Good communication and customer support skills .
The Technical Support Executive is responsible for providing technical assistance and troubleshooting support for CCTV cameras, DVR/NVR systems, and surveillance software. The role involves resolving hardware, software, and networking issues and assisting customers, dealers, and installation teams.
Roles Responsibilities:
- Provide technical support for CCTV cameras, DVR/NVR systems, and accessories
- Diagnose and resolve hardware and software issues
- Assist customers with installation and configuration
- Configure IP cameras and NVR systems
- Troubleshoot LAN/WAN connectivity issues
- Handle technical queries from customers, dealers, and distributors
- Provide remote troubleshooting via phone, email, or remote tools
- Maintain service records and support tickets
Requirements:
- Basic networking knowledge (IP address, routers, LAN)
- Understanding of computer hardware and operating systems
- Troubleshooting and problem-solving skills
- Positive communication and customer support skills
Experience: 1 5 years Qualification: B. Tech. ,Diploma / Degree in Electronics, IT, or Computer Science
📌 Technical Support Executive (Jaipur)
🏢 Velvu Technologies
📍 Jaipur
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