Regional Language Requirement:

- Tamil, Telugu, and Kannada

- Experience: Minimum 2+ years
- Designation: Technical Support Engineer – IT Software
- : Attached for your reference.
- Education Background: Any Graduation Degree.
- Work Schedule / Shift Hours: The working hours are on general shift with 6 days working per week (Mon – Sat).
- Work mode: Hybrid (3 days WFO)
- Location: Bangalore

Key Responsibilities:

- Communicate confidently with field users across different customer applications to understand and resolve their issues.
- Log, track, and manage support tickets in JIRA.
- Understand application installation procedures and user guides to handle L1 support queries.
- Coordinate with development teams to ensure timely resolution of reported issues.
- Clearly communicate technical issues and resolutions to customers and internal stakeholders.




- Take ownership of reported issues and ensure timely follow-up and closure.
- Provide support through English and the required regional languages.
- Work effectively within a team and prioritize support activities.

Key Skills and Competencies:

- Good working knowledge of MS Office and PowerPoint.
- Strong analytical and problem-solving skills.
- Valuable communication and coordination skills.
- Presentation skills.
- Working knowledge or experience with JIRA ticketing systems.
- Good English communication skills (verbal and written).
- Fluency in the respective regional languages.

Eligibility Criteria:

1. Minimum 2+ years of relevant work experience.
2. Position : Good communication skills in Tamil, Telugu, and Kannada, along with English.

📌 Technical Support Engineer (Bengaluru)
🏢 Visionet Systems
📍 Bengaluru