Job highlights

- Experience with ticketing tools like ServiceNow, Remedy, Control M and resolving VPN, O365, Active Directory issues
- Attend and resolve client issues via calls, chat, and mail; work US shifts in 24x7 office environment; complete client training programs

Service Desk JD
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment




- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Positive time management, ensuring all contacts with customers add value
- Work from Office Must to adhere and non-negotiables: - Excellent in communication - Need to work on US shift timings. - Need to complete specific and dedicated training programs set by the client. - 24*7 , flexible shifts - 100% WFO , no hybrid Preferred Qualifications: Any Graduate

Interested candidates reach out at [email protected] or (phone hidden)(whatsapp)

Regards,

Shanthi N

📌 Technical Support/Customer Support (Hyderabad)
🏢 Pi Square Technologies
📍 Hyderabad