Job highlights

- Bachelor's degree in technical field or equivalent, experience in technical support, strong troubleshooting skills, knowledge of UEM and SaaS environments

- Handle multi-channel technical support for unified endpoint management product, troubleshoot issues, escalate complex problems, document cases, conduct training, ensure customer satisfaction

Roles and responsibilities:

- Handle incoming support calls, emails, and chat messages from clients encountering technical issues.

- Diagnose and troubleshoot technical issues associated with our unified endpoint management product.

- Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience.

- Escalate intricate technical issues to the appropriate internal teams for resolution.

- Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution.

- Document and meticulously track support issues to contribute to a comprehensive knowledge base.

- Stay abreast of the latest features and updates on our unified endpoint management product.

- Conduct product training sessions for clients and internal teams as required.

- Communicate effectively with clients,



keeping them informed of the status of their support requests.

- Uphold a high level of customer satisfaction through professional and courteous communication.

Requirements:

- Bachelors degree in a relevant technical field or equivalent practical experience.

- Demonstrated experience in technical support or a comparable customer-facing role.

- Proficient troubleshooting and problem-solving skills.

- Effective communication and interpersonal abilities.

- Ability to work both independently and collaboratively in a fast-paced environment.

- Previous experience in a SaaS environment and a solid understanding of UEM and related technologies are advantageous.

Additional Mandatory Requirements:

- Availability to handle customer support through various channels, including calls, emails, and chats.

- Ability to work from the office.

- Willingness to work in rotational shifts covering a 24/7 operation.

In summary, we are looking for a dedicated Technical Support Engineer who not only possesses the required technical skills but also excels in communication, collaboration, and ensuring a positive customer experience in the context of 42Gears' unified endpoint management product.

📌 Technical Support Engineer (Bengaluru)
🏢 42Gears Mobility Systems
📍 Bengaluru