Job Title API Support Engineer (API Integration B2B Travel)

Company: AIRIQ B2B Online Pvt. Ltd.

Experience: 35 Years

Department: Technical Support / API Integration

Industry: Travel Technology / B2B Travel

Employment Type: Full-time

Work Location: Gurugram

Role Overview:

We are looking for a technically proficient and customer-oriented API Support Engineer to manage API-related client queries, integration support and technical troubleshooting for our B2B travel platform.The ideal candidate should have a strong understanding of API integrations, hands-on experience with API testing tools, and the ability to coordinate with clients, external suppliers and internal technical teams to ensure seamless platform connectivity and operational efficiency.

Key Responsibilities:

- Manage technical support queries from B2B travel agents, corporate clients and API partners.
- Assist clients with API integration, configuration, testing and troubleshooting.
- Test and validate API requests and responses using Postman.
- Analyse API logs, JSON/XML payloads, error codes and responses to identify technical issues.
- Troubleshoot flight and hotel booking-related issues, including search, pricing, availability, booking, ticketing, cancellations and amendments.
- Coordinate with internal development and API teams to resolve complex technical issues.
- Liaise with external suppliers, airlines, hotel aggregators and API partners for connectivity-related concerns.
- Support clients during UAT, API testing and production go-live activities.
- Monitor support tickets and ensure timely resolution within defined SLAs.
- Maintain technical documentation, integration records and issue-resolution reports.
- Identify recurring technical issues and recommend process improvements.





Required Skills & Qualifications:

- 35 years of experience in API Support, Technical Support or API Integration.
- Strong understanding of REST APIs, HTTP methods, status codes and authentication mechanisms.
- Hands-on experience with Postman for API testing and troubleshooting.
- Good knowledge of JSON and XML structures.
- Ability to analyse API request/response payloads and troubleshoot integration errors.
- Basic understanding of SQL and database queries.
- Familiarity with Swagger/OpenAPI documentation.
- Robust analytical, problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to handle clients independently and coordinate with cross-functional teams.

Preferred Industry & Domain Experience:

- Prior experience in B2B Travel Technology, OTA or Travel API platforms is highly preferred.
- Understanding of flight and hotel booking workflows.
- Knowledge of GDS, LCC, PNR, airline suppliers and hotel aggregators.
- Experience working with third-party travel APIs and B2B booking engines.
- Exposure to API integration, UAT and production deployment processes.

Ideal Candidate Profile:

- Technically sound with a customer-first approach.
- Robust ownership and accountability towards issue resolution.
- Comfortable interacting with both technical and non-technical stakeholders.
- Capable of managing multiple support requests simultaneously.
- Proactive in identifying integration gaps and preventing recurring issues.
- Adaptable to a fast-paced travel technology environment.

Role Objective:

To ensure seamless API integration, efficient technical support, timely issue resolution and an enhanced operational experience for AIRIQ's B2B travel clients and partners.

📌 Technical Support Engineer (Gurugram)
🏢 AIRIQ 365
📍 Gurugram