Job highlights

- Experience in technical support and troubleshooting with strong critical thinking and case management skills

- Respond to candidate issues, use internal systems to find solutions, communicate clearly, and provide first-class customer service

Role & responsibilities

Technical Support and Troubleshooting

- Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills.

- Actively demonstrate the application of concepts and guidelines.

- Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures.

- Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.

- Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.

Deliver first-class customer service





- Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customers needs within department guidelines.

- Effective verbal and written communication skills. Provide transparent and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.

- Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service.

- Use active listening to understand the candidate's concerns, demonstrating comprehension of the issue through the use of asking probing questions, providing supportive directions, and empathetic reassurance during high-stress situations.

- Ability to research, analyze, interpret, and document candidate interactions.

- Exhibits a positive can-do attitude and approach to tasks; meets new challenges and changes with an open mind; demonstrates commitment to the role and supporting a candidate.

📌 Technical Support Coordinator (Noida)
🏢 Allegis Global Solutions (AGS)
📍 Noida