Job highlights

- Support design unit to reproduce the fault and evaluate the final fix provided. . May need to work in shifts and Emergencies Support ROTA. . To lead and execute the implementation of new software releases on test labs.

- Experience with virtualization or container platform such as VMware KVM Kubernetes OpenShift.

Job Summary

Ericsson Software Defined Infrastructure (SDI) provides hardware management in Ericsson cloud infrastructure solutions. It manages all hardware (Computing, Networking & Storage) in a common pool from a single integration point with a common set of skills, tools and procedures which create operational efficiency. This hire will resolve customer service requests (CSRs), troubleshoot large-scale data center infrastructure faults, and restore system performance.

Responsibilities

- To investigate, troubleshoot, deliver remedy & restorations and produce solutions to customer support tickets, CSRs (Customer Service Requests), and to work within well-defined system support guidelines.

- To participate in software upgrades and updates

- Should be able to use support tools for ticket handling.

- To ensure customer satisfaction with the performance of installed systems by successful handling all reported technical problems.

- Provide regular progress updates in the support system for each assigned support issue.

- Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported





- Actively engage in communication with other engineers for the purpose of knowledge sharing etc.

- Escalation of support tickets to next level of competence units if the CSR cannot be answered/solved within the time limit.

- Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer.

- In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.

- Registration of recent known solutions and updating of existing known solutions based on the answers / solutions developed within own Line- organization or received from elsewhere.

- Providing Suggestions in developing Operation & Maintenance instructions.

- Isolate the product faults and raise it to Product Design. Support design unit to reproduce the fault and evaluate the final fix provided.

- May need to work in shifts and Emergencies Support ROTA.

- To lead and execute the implementation of new software releases on test labs.





- Writing documents for fault analysis/ RCA along with required preventive and corrective actions.

- Strong analytical skills.

- 24/7 availability as per support guidelines.

The Skills you bring

- Experience in Data center Management of large-scale IT infrastructure.

- Hands-on experience in troubleshooting server and data-center hardware including compute, storage and network devices.

- Experience with virtualization or container platform such as VMware KVM Kubernetes OpenShift.

- Working knowledge of Linux system administration including logs, services, filesystems, permissions, and basic performance troubleshooting.

- Strong networking fundamentals including TCP/IP Ethernet VLANs Switching Routing and Firewall concepts and application on production environment. Able to trace end-to-end packet flows and isolate Layer 2/Layer 3 issues using a structured troubleshooting approach.

- Hands-on experience on any of the Extreme/Juniper/Arista/Cisco Switches & Routers.

- Knowledge on scripting languages Python Shell Perl etc is preferable.

- Familiarity with Storage technologies and troubleshooting including SAN/NAS RAID multipathing or persistent volumes.

- Knowledge of infrastructure security practices including access control certificates patching and system hardening.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Solution Engineer (Noida)
🏢 Cradlepoint, part of Ericsson
📍 Noida