Role & responsibilities

- Provide L2 technical support for desktops, laptops, and end-user computing issues.
- Troubleshoot Windows OS-related issues, system performance, and application errors.
- Install, configure, and troubleshoot Windows operating systems and software applications.
- Provide support for MS Office 365, Outlook configuration, mailbox issues, and OST/PST troubleshooting.
- Manage Active Directory (AD), including user accounts, password resets, account unlocks, and access permissions.
- Troubleshoot DNS, DHCP, LAN, Wi-Fi, VPN, and network connectivity issues.
- Provide remote technical support using RDP, TeamViewer, AnyDesk, SCCM, or other remote support tools.
- Troubleshoot hardware issues related to desktops, laptops, printers, and peripherals.
- Handle incidents and service requests through ticketing tools / ITSM platforms.
- Monitor ticket queues, prioritize incidents, and ensure SLA compliance.
- Perform root cause analysis for recurring technical issues.
- Coordinate with L3 teams and other IT teams for escalated issues.




- Maintain proper documentation and update knowledge base articles.
- Provide excellent customer service and end-user support.

Preferred candidate profile

- Windows 10 / Windows 11 Troubleshooting.
- MS Office 365 / Outlook Configuration.
- OST / PST Troubleshooting.
- Active Directory (AD).
- DNS / DHCP / LAN / Wi-Fi / VPN.
- Hardware & Software Troubleshooting.
- Ticketing Tools / ITSM.
- Remote Support Tools: RDP, TeamViewer, AnyDesk, SCCM.
- Incident Management & SLA Handling.

Perks and perks

Role: Desktop Engineer, Industry Type: Hardware & Networking, Department: IT & Information Security, Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills desktop remoteEUSEUCvirtualVDITeamviewerRDPIntuneSCCMVNCBeyondTrustMDMoutlookO365microsoftwindows

📌 Technical ServiceDesk, Turbhe/Airoli/ (Mumbai)
🏢 Team Computers
📍 Mumbai