Key Responsibilities

1. Program &
- Delivery Management

- Own end-to-end delivery of strategic customer programs, from initial planning and execution through go-live and post-implementation support (hypercare).

- Define program plans, delivery milestones, timelines, resource requirements and governance structures.

- Ensure projects are delivered within agreed timelines, budgets, scope and quality standards.

- Drive Agile delivery practices, release planning and continuous improvement.

1. Customer &
- Stakeholder Management

- Act as the primary point of contact for enterprise customers and senior stakeholders.

- Build and maintain solid executive-level customer relationships.

- Manage customer expectations, conduct regular governance reviews and provide timely updates on program progress.

- Handle customer escalations and proactively resolve issues to ensure customer satisfaction.

1. Commercial &
- Revenue Management

- Ensure delivery commitments, contractual obligations and commercial milestones are achieved.

- Monitor program budgets, resource utilization, costs and revenue realization.

- Identify opportunities for revenue growth through change requests, scope expansion and upselling in collaboration with Sales and Customer Success teams.

1. Cross-functional Team Collaboration

- Work closely with Product, Engineering, QA, DevOps, Support, Sales and Customer Success teams.

- Ensure alignment between customer requirements, technical solutions and business objectives.

- Drive accountability and coordination across teams to ensure successful program execution.

1. Governance, Reporting &
- Risk Management

- Establish program governance frameworks, reporting mechanisms and performance dashboards.

- Track key program metrics, delivery KPIs, budgets,



utilization and customer satisfaction.

- Identify and mitigate program risks, dependencies and delivery challenges.

- Prepare and present regular program updates and executive-level reports.

1. Customer Success &
- Continuous Improvement

- Drive customer satisfaction, product adoption, retention and long-term customer success.

- Monitor customer feedback, CSAT and Net Promoter Score (NPS).

- Identify opportunities to improve delivery processes, operational efficiency and customer experience.

Required Qualifications &

- Experience

- 610 years of experience in Program Management / Project Management, preferably in enterprise software, SaaS or technology-driven organizations.

- Experience managing large enterprise customer programs and senior-level stakeholders.

- Strong understanding of program governance, delivery management and commercial commitments.

- Proven experience in managing cross-functional teams and complex technology implementations.

- Experience in budget management, resource planning, revenue tracking and delivery reporting.

- Hands-on experience with Jira, Confluence, MS Project, Smartsheet or similar project management tools.

- Excellent communication, presentation, negotiation and problem-solving skills.

Preferred Industry Experience

- Prior experience in Media &
- Entertainment, OTT, Broadcasting or Media Technology is highly preferred.

- Exposure to Media Asset Management (MAM), Digital Asset Management (DAM) or enterprise media workflow solutions is an added advantage.

- Experience working with global enterprise customers is preferred.

Educational Qualifications

- BE / B.Tech in Computer Science, Engineering or a related discipline.

- MBA is preferred but not mandatory.

- PMP, PRINCE2, Scrum Master or Agile certifications will be an added advantage.

📌 Technical Project Manager (Bengaluru)
🏢 BRAHMA AI
📍 Bengaluru