- Familiar working on ITSM Ticketing tools . Positive understanding of DICOM,HL7 interoperability and Archive workflows . Good Problem Solving / Decision Making Skill .
- Excellent Communication (Oral / Written) skills" . Desired Skills " ITIL Certification preferred . .
Summary of Requirement:
- Skill: Tech Support, Linux, US process, Voice Support, Excellent communication skills
- Experience: 1 to 5 years
- Location: Gurugram
- - Manage end customer communication. Provide solutions based on standard SOPs
- Responsible for the day- to-day support of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.
- Provide support to our client in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7
- Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner
- Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Linux OS, Oracle databases and other related technologies
- Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets)
- Refer incidents to senior team when an incident is beyond their scope
- Ensure SLAs are met and delivered according to Support specification
- Participate in sharing knowledge and publishing Knowledge articles
- Mandatory Skill
- Experienced with Application Support & Maintenance
- Well versed with L1-L2 support process (Preferably Healthcare Domain)
- Linux L1 level Support Experience (for Enterprise Archive-EA product)
- Basic understanding of application troubleshooting and ability to independently manage set SOPs.
- Must have ITIL knowledge
- Familiar working on ITSM Ticketing tools
- Good understanding of DICOM, HL7 interoperability and Archive workflows
- Good Problem Solving/Decision Making Skill
- Excellent Communication (Oral/Written) skills"
- Desired Skills " ITIL Certification preferred
- Knowledge of Cloud (networking & security configurations)"
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Tech Support Engineer (Gurugram)
🏢 Perydot
📍 Gurugram
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