Position Title: Team Leader - Customer Support Surveillance (Operations)

Company: Chandi Hospitality Group (CHG)

Location: Sector 83, IT City, Mohali, Punjab

Job Type: Full-Time

Work Mode: Work from Office

Shift: US Shift (Night Shift)

Job Summary: Improve the operational systems, processes and policies in support of organizations mission

Key Responsibilities

- Team Management: Supervise, guide, and support surveillance team members to ensure efficient daily operations.
- CCTV Monitoring: Oversee CCTV cameras and surveillance systems to identify suspicious activities, security breaches, and policy violations.
- Incident Management: Review incidents, investigate reported concerns, and ensure timely escalation to the concerned management.
- Reporting: Prepare daily surveillance reports, incident reports, and shift handover reports.
- Performance Monitoring: Monitor team performance, attendance, productivity, and adherence to assigned responsibilities.
- Compliance: Ensure the team follows company policies, confidentiality requirements, and established surveillance procedures.
- Training: Train new team members on surveillance procedures, monitoring standards, and reporting protocols.
- Coordination: Coordinate with store managers, operations teams, and other departments regarding security concerns and operational issues.
- System Management:



Ensure surveillance equipment and monitoring systems are functioning properly and report technical issues.
- Confidentiality: Maintain strict confidentiality of surveillance footage, investigation details, and sensitive company information.

Required Qualifications
- Previous experience in surveillance, security operations, or monitoring.
- Prior team-handling or supervisory experience preferred.
- Knowledge of CCTV systems and surveillance software.
- Strong observation, analytical, and problem-solving skills.
- Excellent communication and reporting abilities.
- Ability to work in rotational shifts, including nights.

Key Skills
- Team Leadership & Supervision
- CCTV Monitoring
- Incident Investigation
- Report Preparation
- Risk Identification
- Attention to Detail
- Decision-Making
- Communication & Coordination
- Confidentiality & Data Protection

Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month

Perks

- Food provided
- Provident Fund

Ability to commute/relocate:
- Manauli, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Current CTC?
- Expected CTC?
- Notice Period?

Education:
- Bachelor's (Required)

Experience:
- total work: 5 years (Required)
- Team Leader - Call Center Operations: 2 years (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Team Leader - Customer Support Surveillance (Manauli)
🏢 Chandi Hospitality Group
📍 Manauli