Team Leader - Ads Operations | Hyderabad

Location: Hyderabad

CTC: Up to ₹7 LPA

Shift: Rotational Shifts (24/7)

Work Mode: Work from Office

Role Summary

We are hiring an experienced Team Leader to manage Ads Operations teams, drive operational excellence, achieve client KPIs, and lead high-performing teams. The ideal candidate should have robust leadership skills, operational management experience, and expertise in Digital Marketing Ads support environments.

Key Responsibilities

Lead, coach, and develop a team of Ads specialists.

Manage team performance, productivity, SLA adherence, and resource allocation.

Conduct regular coaching sessions, audits, performance reviews, and feedback discussions.

Drive team engagement, reduce attrition, and manage shrinkage effectively.

Handle operational escalations, quality compliance, and process improvements.

Monitor KPIs, absenteeism, and real-time staffing requirements.

Conduct pre/post-shift huddles, weekly connects, and monthly 1:1s.

Collaborate with Quality,



Training, Operations, and Client stakeholders.

Prepare and share performance reports, dashboards, and operational insights.

Required Skills

Strong Team Leadership & People Management

Ads/Digital Marketing Operations Knowledge

KPI & SLA Management

Coaching, Mentoring & Performance Management

Data Analysis & Decision Making

Stakeholder Management & Conflict Resolution

Customer-First Mindset

Excellent Communication Skills

Flexible to work in rotational shifts

Eligibility

Preferred

3-5 years of Team Leader experience in Ads Troubleshooting Operations

Alternative Profiles

7+ years in Digital Marketing Ads, Meta Ads, Amazon Ads, MS Ads) with 3+ years as Team Leader

7+ years in Customer Support Operations with 4+ years as Team Leader

Omni-channel experience (Voice, Chat & Email) preferred

Education

📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad