Job highlights

- Manage workload distribution,shift planning,and capacity to ensure consistent service delivery. . Resolve team escalations and act as the first point of contact for complex case queries.

- Job Family: GIC Process (India).

Travel Required: None.

Clearance Required: None

Job Family: GIC Process (India)

Travel Required: None

Clearance Required: None

What You Will Do

- Lead, mentor, and develop a team of Transaction Monitoring analysts, conducting regular 1-to-1s, performance reviews, and coaching sessions.

- Set clear team objectives aligned with departmental goals; monitor progress and hold team members accountable.

- Foster an inclusive, collaborative team culture that encourages knowledge sharing and continuous improvement.

- Identify skill gaps and work with LD to build structured training and development plans for analysts.

- Manage workload distribution, shift planning, and capacity to ensure consistent service delivery.

- Resolve team escalations and act as the first point of contact for complex case queries.

- Oversee day-to-day operations of the transaction monitoring queue, ensuring alerts are reviewed and actioned within agreed SLAs.

- Review and sign off on Suspicious Activity Reports (SARs) and escalations before submission to the relevant authority.

- Conduct regular quality assurance reviews on analyst case work, providing structured feedback to maintain documentation standards.

- Identify process inefficiencies and lead continuous improvement initiatives to enhance team throughput and accuracy.

- Maintain and update standard operating procedures (SOPs) and internal guidance documents.

What You Will Need





- 8+ years of experience in AML transaction monitoring, financial crime operations, or a related compliance function within banking or financial services.

- Minimum 1-2 years in a supervisory, team lead, or senior analyst role with demonstrated people management responsibilities.

- Proven track record of driving team performance and delivering results in a regulated environment.

- Hands-on experience with transaction monitoring systems (e.g., NICE Actimize, Oracle Mantas, SAS, or similar).

- Practical experience preparing and submitting SARs/STRs in line with regulatory requirements.

- Strong leadership presence with the ability to motivate, inspire, and develop individuals at different career stages.

- Excellent written and verbal communication skills; able to articulate complex risk issues clearly to both technical and non-technical audiences.

- High attention to detail with strong analytical and critical thinking capabilities.

- Effective time management and prioritisation skills in a rapid-paced, high-volume environment.

- Collaborative team player with the ability to build trust and influence across functions.

- A growth mindset - committed to learning, feedback, and developing others.

Nice To Have

- Bachelors degree in Finance, Law, Business, or a related discipline (or equivalent professional experience).

- Professional certification preferred: CAMS (Certified Anti-Money Laundering Specialist), ICA Diploma, or equivalent.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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