Key Responsibilities:

- Leading continuous improvement agenda in Customer Master Data area

- Ensuring efficiency and high standards of operations: identifying and removing inefficiencies in the processes, making improvements in the operational work

- Hold regular reviews with stakeholders and within the team to ensure high quality of Service Delivery is maintained.

- Preparation and analysis of Master Data issues between Customer and Aptia

- Coordination of internal and external audits

- Ensure compliance with internal policies, SOX controls, and regulatory requirements

- Maintain audit trails and proper documentation for all master data changes

- Enforce data governance frameworks and approval hierarchies

- Monitor KPIs such as data accuracy, turnaround time and backlog

- Proficiency in E2E O2C processes and neighbouring functions

- Monthly CMD KPI Monitoring and analysis with line manager

- Executing maintenance activities on D365 master data as approved by the business owner.

- Timely management of requests to create new client master data, maintain/amend master data.

- Monitor creation and update of charge-out rates, new project code creation,



project code updates due to client changes and termination of contract and deactivation of code, etc.

- Good understanding of D365 master data structure to analyse business requirements

- Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimise overall operations.

- Responsible for conducting/monitoring the UAT and logging the issues to the respective support team.

General Skills:

- Strong understanding of MDM best practices and industry standards in the customer domain.

- Good knowledge of financial controls related to Customer Master Data processes

- Solid analytical skills, including analysis of complex data

- Problem-solving and decision-making ability

- Customer service orientation

- Very good presentation skills

- Strong analytical skills

- Effective communication, interpersonal, and customer service skills (Mandatory)

Technical Skills:

- Experience of SAP / IBM Customer Master Data-related transactions and workflows.

- Proficiency in technical tools like MS Excel, MS Word and PowerPoint.

- Prior knowledge of MS Dynamics is a plus.

📌 Team Lead - Master Data Management (Mumbai)
🏢 Aptia Group
📍 Mumbai