- Checking regular performance of Team mates

- Responsible for sending Monthly reports.

- Escalating the process related issues to the Manager and also with Team Zenoti.

- Coordinating with Zenoti team for any new issues on regular basis and following up on the same.

- Checking with the Zenoti team for recent updates and sharing the same information with the Clinics.

- Responsible for Setting offers and discounts in Zenoti.

- Checking the status of tickets raised from centers as per the turnaround time.

- Analyzing the tickets raised from different categories and identifying the reasons for highest number of tickets raised.

- Sharing the Pending tickets with the AOM’s and Center teams.

- Preparing HR reports and Operational reports as per CRT and AOM’s requirement.

- Conducting the Training for New CRT Batches.

- Highlighting and escalating any process deviations with respective Manager

- Validating daily trackers and escalating any deviations

- Coordinating with Finance team for refund related issues.

- Creating New Packages & Services

📌 Team Lead (Hyderabad)
🏢 Olivaclinics
📍 Hyderabad