Role & responsibilities

- Flexibility to work during the US shift is essential.

- Lead the team: assign portfolios, balance workloads, and track delivery against agreed timelines and service levels.

- Own and manage an assigned portfolio of landlord/tenant matters in addition to leadership duties.

- Review the team's case management, communication records, and tracker entries for accuracy, timeliness, and consistency with company standards.

- Serve as the escalation point for the team, and escalate complex matters, trends, and risks to the Manager - Legal and US-based leadership, as appropriate.

- Partner with community managers, regional managers, and outside counsel to keep referrals moving on the agreed cadence.

- Oversee monthly case-status meetings with outside counsel across the portfolio and ensure action items are closed.

- Build and maintain a jurisdiction-wise reference guide covering procedures, notice requirements, and court timelines, and ensure the team applies it consistently.

- Prepare regular reports and dashboards on case status, aging, and outcomes for the Manager - Legal and US-based leadership.

- Train, coach, and mentor team members, conduct communication and quality reviews, and provide regular performance feedback.

- Develop and maintain standard operating procedures, call scripts, email templates, and ClickUp workflows for the team.

- Support hiring, onboarding, and capacity planning for the team.

- Maintain the confidentiality of tenant, legal, and settlement information,



and ensure the team does the same.

- Perform other duties as assigned.

Preferred candidate profile

- Law degree (LL.B or equivalent) required.

- Minimum of six (6) years of total professional experience, including a minimum of four (4) years of prior paralegal or US legal case management experience required;

experience with landlord/tenant or eviction matters strongly preferred.

- Minimum of two (2) years of experience handling a team.

- Strong understanding of the US legal system and multi-state landlord/tenant procedure, with the ability to guide the team on jurisdiction-specific requirements.

- Strong legal research and analytical skills, with the ability to read and interpret statutes, court rules, and notices.

- English language proficiency, both spoken and written, will be an key selection criterion.

- Comfortable communicating by voice call and email throughout the shift with US-based stakeholders, and leading a team that works the same way.

- Proficiency with Outlook, Microsoft Word, Excel, PowerPoint and ClickUp.

- Experience with property management systems (for example Yardi or RealPage) is a plus.

- Strong organizational and case-management skills, with the ability to oversee a high volume of active matters and competing deadlines.

- Proven ability to coach, develop, and hold a team accountable.

- Sound judgment and discretion in handling sensitive tenant, legal, and settlement information.

📌 Team Lead - Litigation (Pune)
🏢 Enhancor Services
📍 Pune