We are seeking an experienced and dynamic Team Leader to oversee and motivate our customer service, inbound team lead. The ideal candidate will have a proven track record of driving team performance, meeting SLA targets, and fostering an encouraging work environment. The role involves real-time management, ensuring schedule adherence, setting clear team goals, and developing strategies to promote team success.

Location: Ghansoli, Navi Mumbai

Role Summary:-

- Handle inbound calls, providing detailed information on visa requirements and application procedures.
- Identify and facilitate training opportunities to enhance team skills and knowledge.

Key Responsibilities:-

- Manage and lead the inbound, outbound,ensuring they meet SLA targets and daily goals.
- Conduct real-time monitoring and coaching to improve team performance and adherence to schedules.
- Create an encouraging and supportive team environment that fosters collaboration, motivation, and qualified growth.
- Develop and implement strategies to drive sales within the team and meet sales targets/goals.
- Analyze team performance data and identify areas for improvement, implementing corrective actions as needed.
- Conduct regular team meetings to communicate updates, provide feedback, and address any concerns or challenges.




- Ensure compliance with company policies, procedures, and quality standards.
- Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.

Eligibility Criteria:-

- Education with 10th 12th 3 years Graduation / 3 years of Diploma from any stream.
- Overall 4 years experience with proven 1 year of experience as a Team Leader or Supervisor in customer service.
- Excellent leadership, coaching, and people management skills.
- Strong communication and interpersonal abilities.

Shift: 08:00 AM to 5:00 PM

Week Off: Sat - Sun fixed off

If the above role aligns with your experience and skill set, please share your updated resume at [email protected] or connect with me on WhatsApp at (phone hidden).

Role: Customer Success Associate, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Inbound Voice Process Customer ServiceTeam LeadingAhtShrinkageCSATTATCustomer SatisfactionVoiceAttritionSLAKPISLAS

📌 Team lead - Inbound Customer Service (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai