Job highlights

- Graduate or Diploma in Logistics/Supply Chain or 12th pass with robust hands-on experience, 1-2 years in logistics/warehousing/e-commerce, basic MS Excel and dashboard proficiency

- Manage daily floor operations, supervise 10-12+ staff, plan shifts, track KPIs, handle shipment issues, conduct briefings, ensure safety compliance

Role & responsibilities

At Delhivery Limited, a Team Lead (Operations / Last Mile / Warehouse) oversees daily floor operations, manages ground teams, and ensures shipments meet target service levels.

Key Responsibilities

- Floor &
- Hub Operations:

Manage daily inbound, outbound, sorting, scanning, bagging, loading, unloading, and parcel dispatch.

- Team Supervision: Lead and supervise Ground Coordinators, Delivery Associates, Warehouse Associates, and Field Executives (typically managing 1012+ staff members).

- Manpower &

- Shift Planning:

Prepare shift rosters, track employee attendance, manage leaves, and allocate resources based on daily shipment volumes.

- Performance &

- KPI Tracking:

Monitor shipment turnaround times (TAT), on-time delivery rates, productivity, and service level agreements (SLAs).

- Issue &

- Exception Handling:

Resolve shipment delays, misroutes, damages, shortages,



and handle ground-level employee or customer escalations. [1, 2]

- Reporting &

- Briefings:

Conduct daily team huddles/briefings, provide on-the-job training, and prepare daily Management Information System (MIS) reports for the Operations Manager.

- Safety &

- Compliance:

Ensure all staff adhere to company safety standards, including wearing safety gear (vests, shoes) and following Standard Operating Procedures (SOPs).

Requirements &

- Qualifications

- Education: Graduate or Diploma holder (preferred in Logistics, Supply Chain, or a related field; 12th pass with strong hands-on experience is also considered).

- Experience: 1 to 2 years of experience in logistics, warehousing, e-commerce, or courier operations (freshers with strong leadership aptitude are occasionally hired for entry tiers like Assistant Team Lead).

- Technical Skills: Basic proficiency in MS Excel (for data reporting) and comfort using smartphone applications or internal logistics/tracking dashboards.

- Soft Skills: Local language fluency, communication skills, problem-solving, and high stress tolerance for handling peak sale seasons and rotational/night shifts

📌 Team Lead (Panruti)
🏢 Delhivery
📍 Panruti