Job Summary The Team Leader is responsible for managing daily logistics operations, supervising ground staff, coordinating shipment activities, monitoring team performance, and ensuring timely pickup and delivery of shipments while maintaining service quality and operational efficiency.

Key Responsibilities

1. Team Management

- Supervise and guide Ground Coordinators, Field Executives, delivery associates, and other operational staff.

- Allocate daily tasks and monitor employee attendance and productivity.

- Train new employees and support team development.

1. Daily Operations

- Manage inbound and outbound shipments at the hub or delivery center.

- Ensure timely shipment sorting, scanning, dispatch, pickup, and delivery.

- Coordinate with hub managers, field teams, and other departments to resolve operational issues.

1. Performance Monitoring

- Track daily delivery targets, productivity, pending shipments, and delivery success rates.

- Monitor KPIs and prepare daily operational reports.

- Take corrective action to reduce shipment delays and delivery failures.

1. Customer Service

- Handle escalated customer complaints and shipment-related issues.

- Ensure timely resolution of delivery exceptions and customer queries.

- Maintain service quality and customer satisfaction.

1. Process and Compliance

- Ensure compliance with company SOPs, safety procedures, and operational policies.

- Monitor shipment scanning accuracy, cash handling where applicable,



and proper documentation.

- Maintain accurate records and minimize shipment losses and errors.

1. Coordination and Reporting

- Report daily performance and operational challenges to the Operations Manager.

- Coordinate manpower, vehicles, routes, and shipment volumes.

- Support process improvements to increase efficiency and reduce costs.

Required Qualifications

- Minimum qualification: Plus Two or any degree, depending on company requirements.

- Experience in logistics, courier services, warehouse operations, or team supervision is preferred.

- Freshers with strong leadership and communication skills may be considered for selected roles.

Required Skills

- Team management and leadership

- Communication and problem-solving

- Basic computer knowledge and MS Excel

- Time management and target orientation

- Ability to work under pressure

- Knowledge of logistics operations and shipment tracking

Key Performance Indicators (KPIs)

- On-time delivery percentage

- Daily shipment processing and delivery volume

- Delivery success rate

- Team productivity and attendance

- Reduction in pending and undelivered shipments

- Customer complaint resolution rate

- Shipment scanning accuracy and operational compliance

Pay: ₹22,000.00 - ₹23,500.00 per month

Benefits

- Versatile schedule

- Leave encashment

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Team Lead (Manjeri)
🏢 Delhivery
📍 Manjeri