This role is responsible for leading and managing application support operations during assigned shifts across global logistics and supply chain platforms. This role provides operational leadership to a team of support representatives, ensuring effective monitoring of business-critical applications, timely incident resolution, SLA adherence, service continuity, and customer satisfaction. This role acts as the primary operational escalation point, coordinates major incidents, oversees workload distribution, drives process compliance, and collaborates with Business, Infrastructure, Development, and Customer Operations teams to ensure reliable and reliable service delivery.

This position plays a key role in improving operational efficiency, minimizing business disruption, and maintaining high service standards across global operations.

📌 Team Lead, GCC Application Support (Hyderabad)
🏢 APLL External
📍 Hyderabad