Job highlights

- Experience in warehouse and last-mile logistics operations with team leadership skills

- Manage daily warehouse and sorting operations, supervise staff, plan shifts, track performance, resolve escalations, and coordinate cross-functional teams

Role & responsibilities A Team Lead at Delhivery Limited manages day-to-day warehouse, sorting, and last-mile logistics operations while supervising floor staff to ensure on-time delivery and service quality target Core Roles and Responsibilities

- Operations Management: Oversee daily inbound, outbound, sorting, scanning, bagging, loading, and dispatch activities.

- Team Supervision: Lead, train, and supervise Delivery Associates, Warehouse Associates, riders, loaders, and unloaders.

- Manpower &
- Shift Planning:

Prepare shift rosters, monitor attendance and absenteeism,



and allocate daily tasks based on shipment volumes.

- SLA &

- Performance Tracking:

Monitor turnaround time (TAT), service level agreements (SLAs), shipment accuracy, and productivity metrics.

- Issue &

- Escalation Resolution:

Handle pending, undelivered, or return-to-origin (RTO) shipments and resolve operational floor escalations.

- Cross-Functional Coordination: Coordinate with first-mile, linehaul, hub, fleet, and customer support teams for smooth parcel movement.

- Compliance &

- Reporting:

Ensure adherence to company standard operating procedures (SOPs) and safety guidelines while maintaining daily MIS reports.

📌 Team Lead (Dindigul)
🏢 Delhivery
📍 Dindigul