(JD) – Tea Tourism Executive

Department: Tea Tourism / Hospitality / Estate Operations

Industry: Tea Plantation & Tea Tourism

Reporting to: Tea Estate Manager / Head – Tea Tourism

Location: Tea Estate

1. Job Purpose The Tea Tour Executive will be responsible for planning, coordinating, and conducting engaging tea tourism experiences for visitors at the tea estate. The role involves showcasing the tea plantation, explaining tea cultivation and manufacturing processes, organizing tea-tasting sessions, managing guest experiences, and promoting the heritage, culture, and uniqueness of the tea estate.

The objective is to provide visitors with an informative, memorable, and enjoyable tea tourism experience while promoting the estate as a tourism destination.

2. Key Roles and Responsibilities

A. Guest Handling & Tour Management

Welcome and greet tourists, guests, and visitors upon arrival.

Coordinate and conduct guided tours of the tea estate.

Explain the history, heritage, and uniqueness of the tea plantation.

Manage tour schedules, bookings, guest registrations, and visitor feedback.

Ensure a smooth and enjoyable experience throughout the visit.

Handle guest queries, special requests, and complaints professionally.

B. Tea Plantation Tour

Explain the tea-growing process, including planting, pruning, plucking, and maintenance.

Take visitors through tea gardens and explain different tea varieties.

Demonstrate tea plucking techniques and educate visitors about the importance of quality leaf selection.

Explain seasonal variations and the impact of climate, soil, and altitude on tea quality.

Coordinate interactive experiences such as tea plucking for visitors.

C. Tea Factory Tour & Education

Coordinate guided visits to the tea manufacturing unit.

Explain the different stages of tea processing:

Withering

Rolling

Fermentation/Oxidation

Drying

Sorting and Grading

Packaging

Explain the difference between orthodox tea and CTC tea, wherever applicable.





Ensure visitors follow factory safety and hygiene guidelines.

Coordinate with factory personnel to ensure safe and informative factory visits.

D. Tea Tasting & Experience Management

Organize and conduct tea-tasting sessions.

Introduce guests to different tea varieties, flavours, aromas, and liquor characteristics.

Explain the art of tea brewing and serving.

Promote the estate's specialty teas and signature products.

Organize interactive tea experiences, workshops, and demonstrations.

E. Tourism Operations & Coordination

Coordinate with the hospitality, housekeeping, restaurant, security, and estate operations teams.

Assist in organizing customized tours for families, corporate groups, students, and international tourists.

Coordinate guest transportation and movement within the estate.

Ensure cleanliness, safety, and presentation of visitor areas.

Maintain daily visitor records and tour reports.

F. Sales & Promotion

Promote tea tourism packages and estate experiences.

Encourage visitors to purchase estate-branded tea and related merchandise.

3. Qualifications & Experience

Graduate in Hospitality Management, Tourism Management, Travel & Tourism, or any relevant discipline.

Minimum 1 years of experience in tourism, hospitality, guest relations, or tour operations preferred.

Knowledge of tea cultivation and tea manufacturing will be an added advantage.

Freshers with excellent communication and presentation skills may also be considered.

4. Required Skills and Competencies

Positive verbal communication and guest-handling skills.

Good storytelling and presentation abilities.

Strong interest in tea, nature, agriculture, and tourism.

Good organizational and coordination skills.

Pleasant personality and customer-friendly attitude.

Basic computer knowledge and MS Office skills.

Ability to communicate in English and Hindi, Assamese, Bengali etc.

Flexibility to work on weekends and holidays depending on tourist requirements.

Interested candidates are invited to email their CV to [email protected]

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Tea Tourism Executive (Digaru)
🏢 Amchong- Park u0026 Resort
📍 Digaru