Note: We need positive stability candidates with excellent communication and only female candidates.
Detailed
Ability to monitor the infrastructure alerts and take action to resolve the events
Escalate to business as needed
Perform Health checks to ensure the start & end of business hours To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
Ability to work in shifts 24 x 7
Sound knowledge & hands on experience on WIN & Unix L1 skill
Ability to communicate to users over telephone e-mail communication in English
Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage
Ability to multitask on different process & schedulers like Ctrl-m , Autosys
IT knowledge, IT Infra servers win & unix, infrastructure alerts, Health checks , IT infrastructure , WIN & Unix L1 skill, ITSM services such as Service now , Jump , HP ITSM , Ctrl-m , Autosys .