Role Overview

Cyboard School is looking for a proactive, customer-oriented, and target-driven Support Executive to manage parent interactions, student support, enrollment renewals, and retention activities. The candidate will be responsible for addressing parent queries, resolving concerns, maintaining strong relationships with existing parents, and ensuring timely student renewals.

The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to handle inbound and outbound calls professionally.

Key Responsibilities

- Parent &
- Customer Support
- Handle inbound and outbound calls from parents regarding admissions, fees, classes, schedules, and school-related queries.
- Address parent concerns and ensure timely resolution of issues.
- Maintain qualified and positive communication with parents.
- Coordinate with academic and technical teams to resolve student-related concerns.
- Student Renewals &
- Retention
- Follow up with existing parents for student enrollment renewals.
- Drive monthly renewal targets and ensure timely fee collection.




- Identify parents at risk of discontinuing and take necessary steps to improve retention.
- Maintain regular follow-ups with parents regarding upcoming renewals.
- Sales &
- Relationship Management
- Identify potential sales and upselling opportunities among existing parents.
- Promote relevant school programs, courses, and additional offerings.
- Build long-term relationships with parents to improve satisfaction and retention.
- CRM &
- Reporting
- Maintain accurate records of parent interactions, follow-ups, complaints, and renewals in CRM.
- Track daily calls, pending cases, and renewal conversions.
- Prepare regular reports on support activities and target achievements.

What We Are Looking For

- A proactive individual with a positive attitude.
- Someone comfortable with regular parent interactions and outbound calling.
- A candidate who can work towards targets and deliver results.
- Someone who can handle multiple responsibilities while maintaining excellent customer service.

Skills: renewals,communication,support,crm,query handeling

📌 Support Executive (Gurugram)
🏢 Cyboard School
📍 Gurugram