- 0-4 years technical support experience with strong troubleshooting and networking fundamentals
- Provide technical support via calls, emails, and chat; troubleshoot software, hardware, and network issues; collaborate on escalations; maintain product knowledge
Roles and Responsibilities
- Provide technical support to customers through phone calls, emails, or chat sessions.
- Troubleshoot issues related to software applications, hardware devices, and network connectivity.
- Collaborate with internal teams to resolve complex customer complaints and escalations.
- Develop solid relationships with customers by providing excellent communication skills and empathy towards their needs.
- Stay up-to-date with product knowledge and industry trends to provide accurate solutions.
Desired Candidate Profile
- 0-4 years of experience in a similar role (customer service/technical support).
- Bachelor's degree in any discipline (preferably B.Tech/BE).
- Excellent English language proficiency (written & spoken) for effective communication with international clients.
- Strong understanding of basic computer concepts, including operating systems, networking fundamentals, and troubleshooting techniques.