Job title: Strategy and Operations Specialist

Location: Gurugram

About us

We're building an ecosystem of digital products and services that power everyday life across the Middle East: fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. noon.com is our core marketplace and one of the region's leading e-commerce platforms. We're building at scale across categories from electronics to fashion, connecting millions of customers with sellers and brands every day.

Fast-moving, data-driven and constantly evolving, it's where we test, learn and grow the business across the region.

What you'll do

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

As Strategy and Operations Specialist, you will be part of a team that shapes how sellers start, learn and grow on noon across the Middle East. It finds gaps in the seller journey, designs programs to close them and measures their impact, working closely with stakeholders across the company. The team also governs seller fulfilment programs, ensuring sellers hand over orders on time and to standard.

It sets the program rules, monitors compliance and drives initiatives to improve how these programs perform.

Focus areas

- Seller Ops and communications: launches, policy changes and updates across emails, help center articles and trainings
- Day-to-day operations of seller programs, from onboarding to fulfilment
- Program strategy and governance: the rules, metrics and compliance that keep programs on track




- Cross-functional work with product, tech, logistics and support teams

Scope & responsibilities

Seller Ops and communications (40%)

- Plan and run communications to sellers on program launches, policy changes and operational updates
- Write clear, accurate seller emails, notices and help center articles
- Coordinate seller trainings and webinars with internal teams
- Use seller feedback to improve what we tell sellers and how we tell them
- Track internal processes to spot missing communications and avoid over-communicating
- Track delivery metrics such as opens and clicks to learn what is working and what is not

End-to-end program delivery (40%)
- Own day-to-day program operations to ensure quick resolution of issues, minimum downtime for sellers and agreed service levels met
- Resolve program-specific seller issues end to end, coordinating with different stakeholders across product, logistics, support, risk and finance teams
- Track open items across stakeholders and see them through to closure
- Report on how programs are running and flag where things are slipping

Program strategy and governance (20%)
- Use data to monitor program health and spot gaps, including system, process and policy issues that affect sellers




- Define the rules, metrics and fixes that close those gaps, and drive compliance with stakeholders
- Run deep dives and business cases, and turn insights into clear recommendations for leadership
- Write clear requirements and work with product and tech teams to launch seller-facing fixes and tools

What you'll need

Must-have skills

- 3+ years in operations, seller or merchant operations, strategy or a similar role, ideally in e-commerce or marketplaces
- Hands-on experience running day-to-day operations: request queues, timelines, escalations and exception handling
- A seller-first mindset: you care about how each fix feels on the seller's side
- Strong problem solving: breaking down problems and fixing the process behind them
- Strong Excel or Google Sheets skills for trackers, reconciliations and reports
- Ability to drive multiple open items with stakeholders across teams
- Detail-oriented, with strong planning and prioritization across many open items at once
- Explicit, simple written English for seller-facing communication
- Bachelor's degree in any discipline

Good to have

- Working knowledge of SQL to pull and check data
- Good understanding of how data flows between systems

Who'll excel

- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.

📌 Strategy and Operations Specialist (Gurugram)
🏢 noon
📍 Gurugram