Education

- Bachelor's degree from a reputed university/college
- MS Office & proficiency in Excel is a must

Knowledge
- Knowledge of handling Retail Store Operations
- Selling & customer service
- Valuable knowledge of Jewellery - Gold, Diamond, Platinum, and Silver will be an added advantage
- MIS Reporting

Skills
- Communication- Excellent spoken & written communication skills in English & regional language
- Computer operating knowledge
- Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP
- Excellent in Excel/spreadsheet

Experience
- Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand
- Experience in handling customer queries & grievance handling

KRA
- Communicate with the customer and sell the complete product description
- Influencing and selling jewelry
- Addressing all customer queries
- Following up with the customers
- Ensure that the store is clean, safe,



and presentable for customers
- Completing payment transactions; preparing merchandise for delivery
- Contributes to team effort by accomplishing related results as needed.
- Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifies and investigates customer complaints and service suggestions.
- Retaining the existing or new customers
- Maintain and monitor store inventory
- Coordinating with inter-departmental personnel
- Working on ERP systems, Magento, Ameo, etc.

Ability to work under a flexible schedule, including evenings and weekends.

Extended working hours during festive and seasonal times.

Shift timing - 9 hours with strict adherence.

📌 Store Manager (Gurugram)
🏢 Caratlane
📍 Gurugram