Position: Stibo MDM Support Engineer

Experience: 5+ Years

Primary Skill: Stibo STEP MDM

Project Type: Application Support / Maintenance

Job Summary

We are looking for an experienced Stibo MDM Support Engineer with strong hands-on expertise in Stibo STEP (MDM) to provide application support and maintenance.

The ideal candidate will be responsible for providing L2/L3 application support, troubleshooting production issues, resolving master data-related problems, and maintaining MDM applications to ensure smooth business operations and optimal system performance.

Key Responsibilities

Provide L2/L3 application support for Stibo STEP MDM.

Troubleshoot and resolve production issues related to Master Data Management.

Monitor application performance, data workflows, and system integrations.

Investigate data quality issues and support data validation and enrichment processes.

Handle incident management, problem management, and root cause analysis (RCA).

Support data imports, exports, and integrations with upstream and downstream systems.

Configure and maintain business rules, workflows, and data models as required.

Collaborate with business users, development teams, and other stakeholders to identify and resolve technical issues.

Ensure SLA adherence and timely resolution of support tickets.





Maintain technical documentation and contribute to continuous improvement initiatives.

Required Skills & Qualifications

5+ years of relevant experience working with Stibo STEP MDM.

Strong understanding of Master Data Management (MDM) concepts and processes.

Hands-on experience in Stibo STEP application support and troubleshooting.

Experience working with workflows, data models, business rules, and data validation.

Knowledge of data integration, imports/exports, and system interfaces.

Experience with SQL and database troubleshooting.

Familiarity with incident management, root cause analysis (RCA), and SLA-driven application support.

Robust analytical, communication, and problem-solving skills.

Preferred Candidate Profile

Proven experience supporting Stibo STEP MDM in a production environment.

Ability to independently troubleshoot complex application and data-related issues.

Experience working with cross-functional teams and business stakeholders.

Strong focus on application stability, data quality, and timely issue resolution.

Note: Candidates must have strong hands-on experience in Stibo STEP MDM, particularly in application support and maintenance.

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