Job Title: Sr Technical Consultant

Experience: 5+ years of actual hands-on ServiceNow experience.

We are looking for an experienced Enterprise ServiceNow Professional with robust hands-on expertise across multiple ServiceNow modules, enterprise integrations, and AI-powered workflow automation. The candidate will be responsible for developing, implementing, integrating, and optimizing secure, scalable, and upgrade-safe ServiceNow solutions.

Key Responsibilities

- Implement ITSM solutions covering Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Work on ITOM and CMDB capabilities, including Discovery, Service Mapping, Event Management, CSDM, CI relationships, and CMDB Health.
- Develop enterprise integrations using REST/SOAP APIs, IntegrationHub, OAuth 2.0, MID Server, and other integration technologies.
- Implement HRSD capabilities, including HR Case Management, Employee Center, HR Services, and Employee Lifecycle Events.
- Configure and implement SecOps solutions covering Security Incident Response, Vulnerability Response, security integrations, and remediation workflows.
- Implement Hardware Asset Management (HAM) solutions covering asset lifecycle, inventory, procurement integrations, asset-CI reconciliation, and reporting.
- Develop AI-enabled solutions using ServiceNow Generative AI, Now Assist,



AI Agents, and agentic AI workflows.
- Perform hands-on development using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, Flow Designer, and other ServiceNow platform capabilities.
- Troubleshoot technical issues, support testing and deployments, optimize performance, and follow ServiceNow development best practices.
- Collaborate with business stakeholders and delivery teams to translate requirements into effective technical solutions.

Required Skills and Experience
- 5+ years of actual hands-on ServiceNow experience in development, configuration, implementation, and support.
- Strong practical knowledge of ITSM, ITOM/CMDB, integrations, and ServiceNow platform development.
- Working experience or implementation exposure across HRSD, SecOps, HAM, and ServiceNow AI capabilities.
- Proficiency in JavaScript, Glide APIs, REST/SOAP integrations, Flow Designer, and IntegrationHub.
- Experience with solution implementation, debugging, technical documentation, and enterprise application integrations.
- Strong analytical, communication, troubleshooting, and problem-solving skills.

Preferred Certifications: ServiceNow CSA and relevant CIS, CAD, integration, or AI-related certifications.

📌 Sr Servicenow Technical Consultant (Noida)
🏢 Cloud Analogy
📍 Noida