Job highlights

- Experience with key GCP services GKE (Google Kubernetes Engine),Cloud Logging,Cloud Monitoring,Cloud SQL .
- . Proficient in setting up alerts,dashboards,and log aggregation
- Experience - 5 -12 years
- Experience with application performance troubleshooting and profiling . Kubernetes (K8s) **Experience - 5 -12 years

**Key Responsibilities

- To work as a techno-functional SME to provide technical troubleshooting and product support for customers using our products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Lead day-to-day production support for applications running in GCP, AWS, Azure (or any other cloud service) Kubernetes environments.
- Monitor application health, respond to incidents, and ensure timely resolution within SLAs.
- Act as the primary escalation point for high-severity incidents and coordinate with engineering and cloud teams.
- Drive root cause analysis (RCA), post-incident reviews, and long-term problem resolution.
- Oversee implementation and maintenance of monitoring, alerting, and logging tools.
- Maintain operational documentation, runbooks, and knowledge base for support teams.
- Implementing automation tools to streamline operations and reduce the frequency of errors.
- **Mentor and guide L1/L2 support teams and ensure effective knowledge transfer.

Technical Skills

1.

Java Application

Layer

Robust knowledge of Java/J2EE applications and microservices architecture

Familiarity with REST APIs

**Experience with application performance troubleshooting and profiling

2. Kubernetes (K8s)

Understanding of Kubernetes objects Deployments, Pods, Services, ConfigMaps, Secrets, etc.





**Hands-on with kubectl, Kubernetes troubleshooting, and log analysis

3. GCP (Google Cloud Platform)

Experience with key GCP services GKE (Google Kubernetes Engine), Cloud Logging, Cloud Monitoring, Cloud SQL

5. Monitoring Observability

Tools Datadog or any other similar tool

Proficient in setting up alerts, dashboards, and log aggregation

Root cause analysis from logs and metrics

6. Incident Problem Management

Strong skills in triaging production incidents and leading RCA efforts

Familiar with ITIL practices (especially Incident, Change, Problem Management)

Tools Jira or any other similar tool

Soft Skills Leadership

1. Team Leadership

Leading L1/L2/L3 support teams

Incident bridge management, escalations handling

**Mentoring and upskilling junior team members

2. Stakeholder Communication

Effective communication with developers, QA, DevOps, and business stakeholders

**Post-incident reporting and communication

3. Operational Excellence

SLAs, SLOs, error budgets, service reliability

**Defining support processes, runbooks, and knowledge bases

4. Change Management

Coordinating deployments, patches, hotfixes

**Managing go-live and rollback plans

Nice to Have

Knowledge of SRE practices

Familiarity with security compliance in cloud environments (e.g., vulnerability scanning, IAM best practices)

Automation using Python, Bash, or other scripting languages

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Member of Technical Staff (TM) (Pune)
🏢 EdgeVerve Systems
📍 Pune