Hitachi systems India is hiring for Sr. Executive Quality Assurance & Process Excellence

Location- Gurgaon

Role & responsibilities

Key Responsibilities

- Support implementation, maintenance and audit readiness for applicable standards and accreditations, including ISO 9001, ISO/IEC 27001, ISO/IEC 20000-1, SOC 2 Type II and CMMI L3/L5; maintain documentation, control evidence and trackers.
- Plan and conduct internal audits, process-compliance reviews and risk-based QA reviews; verify objective evidence, identify non-conformities and ensure effective closure of findings and corrective and preventive actions (CAPA).
- Govern estimation, requirements analysis, system development, verification, validation, testing, change control, customer acceptance, delivery quality and project/service closure.
- Monitor customer experience, contractual requirements, SLAs and service-quality touchpoints; report quality status, incidents, MTBF, MTTR, recurring issues and corrective actions.




- Conduct operational, project and security risk assessments using NIST, CIS and ISO controls, and recommend treatment through acceptance, transfer, avoidance or mitigation.
- Lead or support incident and recurring-issue analysis using root-cause analysis and 5-Why techniques; drive corrective, preventive and continual-improvement actions.
- Track project/service profitability, cost of rework, quality KPIs, audit status, risks and trends through concise dashboards and management reports.
- Identify process gaps, duplication, control weaknesses and automation opportunities; coordinate stakeholders, audits, Kaizen initiatives and sustained improvement.

Preferred candidate profile - Early or Immdiate joiner

Perks and advantages - As per company Norms share CV on - [email protected]

📌 Sr. Executive Quality Assurance & Process Excellence (Gurugram)
🏢 Hitachi Systems
📍 Gurugram