Job Summary

Support daily operations of server, virtualization (VMware/KVM), storage (HPE SAN), backup and monitoring platforms to ensure optimum availability, performance and security.

Key Responsibilities

- Provision VMs (VMware ESXi/vSphere) and deploy current physical and virtual servers (Windows Server and Linux).
- Perform daily server health checks, patch implementation, preventive maintenance, and storage allocation (HPE SAN, MSA).
- Monitor backup jobs and validate recovery actions as necessary.
- Maintain system documentation, update runbooks, and configuration records in ITSM tools.
- Support monitoring platforms like Zabbix; escalate and collaborate with Level 2/3 support as needed.
- Handle Tier 1/2 incidents, troubleshoot hardware/software faults, maintain SLA compliance.
- Coordinate with OEM (HPE) for hardware support and VMware for licensing/upgrades.
- Support implementation of changes and OS virtualization upgrades.

Required Experience & Skills

- 3-5 years in server infrastructure support,



virtualization (VMware), HPE blade/SAN/storage systems; Windows and Linux administration.
- Strong understanding of TCP/IP networking fundamentals, storage concepts (SAN/LUN).
- Experience with monitoring tools (Zabbix, Nagios) and backup solutions (Veeam, Commvault or similar).
- Familiarity with patch management, server hardening and vulnerability remediation.

Preferred Certifications & Qualifications

- VMware VCP
- HPE DCAE or Infrastructure Certs
- Microsoft Certified: Windows Server
- Red Hat Certified Engineer/Administrator
- ITIL Foundation

Competencies

- Excellent verbal and written communication
- Ability to work in 24x7 shift model
- Strong problem-solving and analytical skills
- Teamwork and cross-functional collaboration

Reporting Relationships Reports to IT Operations Manager; works with Network Engineers and Senior Engineers.

📌 Sr Engineer - IT Operations & Infrastructure (Pune)
🏢 Tata Communications
📍 Pune