About The Role We are looking for a Senior Client Servicing Associate to manage nurture our existing corporate clients. As a client servicing associate, you will be our enterprise clients' first point of contact. Long-term relationship building, working efficiently with your team other teams, and striving to provide exceptional client service are the key tenets of this role.

: Sr. Client Success Associate, B2B The associate will be responsible for handling all client inquiries, concerns, and complaints in a professional satisfactory manner. The associate’s responsibilities will also include collaborating with the relevant teams to address client needs and providing regular updates to all the internal stakeholders.

Key Responsibilities-

Onboarding

- Onboarding clients to ensure a smooth transition and foster strong relationships
- Effectively engaging with large workforces and facilitating demos, presentations, and on-ground activities.

Fostering Relationships To Drive Success

- Cultivating healthy relationships with clients through the provision of exceptional service
- Being client-centric by understanding their core challenges, and needs of the organization workforce or campuses
- Creating delight with clients by driving engagement, utilization, and outcomes
- Being an internal champion for the key stakeholders and decision-makers within the organization

Collaborating Across Teams

- Liaising with internal cross-functional teams to fulfill client expectations
- Upselling and liaising with Partnerships to drive revenue growth

Being Data-driven





- Maintaining an accurate record of all existing clients deliverables
- Preparing detailed reports for management and other teams by analyzing and interpreting data to drive client success

Skills Qualifications

- A client-first mindset, with a proactive approach to ensure client delight
- Excellent verbal and written communication skills
- Analytical mindset with high attention to detail
- Ability to work independently within the team across diverse functions
- Ability to work well under pressure and meet deadlines
- Graduate from a reputed institution
- 2-3 years of relevant work experience

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get to contribute to a thriving start-up providing mental health solutions to millions of Indians!

This Includes

- Working on multiple exciting projects
- The chance to work with real innovators and leaders in the field
- Working in a supportive, cooperative, and entrepreneurial atmosphere
- Working with people who believe in hard work, sustainability, and ownership
- Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what they do, and growing every day. You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields. If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!

This is a full-time role, based in Mumbai.

📌 Sr. Client Success Associate-B (Mumbai)
🏢 Amaha
📍 Mumbai