Job highlights

- Maintain SAM Pro workflows,business rules and scripts where required.

Job Summary

ServiceNow SAM Pro Administration

Responsibilities

ServiceNow SAM Pro Administration

- Administer, configure and maintain the ServiceNow SAM Pro application.

- Manage SAM Pro configurations supporting business and operational requirements.

- Maintain software models and support normalization-related technical activities.

- Manage and deploy SAM Pro publisher/content packs.

- Monitor SAM Pro scheduled jobs and troubleshoot failures.

- Administer users, roles, groups and application access.

- Maintain SAM Pro workflows, business rules and scripts where required.

- Develop and maintain SAM reports and dashboards.

- Monitor overall SAM Pro application health and resolve technical issues.

Integration Discovery Support

- Monitor and troubleshoot integrations and SAM data feeds.

- Support discovery-source troubleshooting affecting software inventory.

- Troubleshoot data import and integration failures.

- Support APIs and connectors used by the SAM ecosystem.

- Work with the appropriate platform/infrastructure teams on MID Server-related dependencies.





- Investigate data-flow issues between discovery/inventory sources and SAM Pro.

- Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.

- Troubleshoot software installation, discovery, normalization and model-related data issues.

- Support inventory and entitlement data-quality remediation.

- Support technical execution for bulk data imports and corrections.

- Identify technical root causes for discrepancies impacting SAM reporting and reconciliation.

Platform Change, Upgrade Release Support

- Support SAM Pro upgrade planning and testing.

- Perform impact analysis and regression/UAT support for SAM Pro changes.

- Coordinate deployment of approved technical changes.

- Support publisher-pack upgrades.

- Troubleshoot production defects following releases.

- Ensure production changes follow established change-management and segregation-of-duties controls.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Analyst I Infrastructure Services (Chennai)
🏢 DXC Technology
📍 Chennai