Job highlights

- As an . NSE Listed company . ., recognized as a . CMMI Level 5 organization . .,a . Great Place to Work Certified company . .,and one of the . Best Places for Women . .,we are committed to creating a workplace that is inclusive,excellent,and supportive . Role Overview
- Required Experience . .

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At SA Technologies Inc., we believe in turning career aspirations into reality. As an NSE Listed company , recognized as a CMMI Level 5 organization , a Great Place to Work Certified company , and one of the Best Places for Women , we are committed to creating a workplace that is inclusive, excellent, and supportive

****Role Overview The Senior SMAX Specialist / Solution Engineer is responsible for the technical ownership, architecture, development, operational stability, and continuous evolution of the OpenText SMAX platform. The role designs and implements new functionalities, integrations, and automations; ensures quality across configuration, testing, deployment, and operations; and supports the Product Owner with technical analysis and backlog prioritization. The specialist is expected to work independently, reduce dependency on the external vendor, and ensure that SMAX development remains aligned with Komer n banka ITSM processes, architecture standards, and operational requirements.





The role serves as the key internal technical authority for SMAX and is accountable for ensuring that platform changes are feasible, maintainable, secure, and operationally sustainable before they are delivered into production.

**Key Responsibilities

Platform ownership

Responsibility for the technical design and configuration of SMAX

Design of the architecture for recent solutions

Management of the technical backlog

Management of technical debt

Development and configuration

Configuration of workflows, business rules, and forms

Design and implementation of custom entities

Creation of automations

Management of notifications and SLA logic

Analysis and resolution of complex incidents

Integration

Design of REST API integrations

Integration with Azure Automation

Integration with IAM, CMDB, Logman, DWH , and other systems

Diagnosis of integration issues

Release management

Review of changes

Dev/Test/Prod governance

Coordination of release activities

Support during upgrades and patch management

Stakeholder management

Consultation with architects

Collaboration with security and audit teams

Technical leadership of junior team members

Must-Have Technical Skills

OpenText SMAX Platform Expert

Integrace a API

Data Model a CMDB

ITSM Procesy

Automatization

SQL a data management





Release & Configuration Management

Analytical skills

Required Experience

Experience with the implementation, configuration, or administration of an enterprise ITSM/ESM platform, preferably OpenText SMAX, or alternatively ServiceNow, BMC Helix, Ivanti, or a similar solution.

Experience with the design and implementation of workflows, business rules, forms, approval processes, SLAs, and notification mechanisms.

Experience with the design, implementation, and operation of integrations through REST APIs, including the analysis and resolution of integration issues.

Experience with the administration and development of CMDB, data models, and relationships between configuration items (CIs).

Experience with the implementation and support of ITIL processes, especially Incident Management, Request Fulfillment, Problem Management, Change Management, Release Management , and Knowledge Management.

Ability to independently analyze business requirements, prepare functional and technical specifications, and design target solutions including impacts on processes, data, and integrations.

Experience with resolving operational incidents, problem management, and technical support for critical enterprise applications.

Ability to create and maintain technical documentation, operational procedures, and a knowledge base.

Nice-to-Have Skills**

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist Software Engineer - SMAX - (26000KFH) (Bengaluru)
🏢 SA Technologies
📍 Bengaluru