Role & responsibilities

- Coordinate with customers for software implementation and deployment.

- Understand customer requirements and assist with software configuration.

- Conduct product demonstrations and user training.

- Guide customers on software features and application usage.

- Collect customer feedback, requirements and change requests.

- Coordinate with Development, QA, Product and Support teams for implementation and issue resolution.

- Follow up on customer issues and provide regular status updates.

- Maintain customer requirement, implementation and feedback records.

- Conduct post-implementation follow-ups to ensure customer satisfaction.

- Build and maintain solid customer relationships.

- Identify customer needs and suggest software improvements.





- Manage multiple customer implementations and activities simultaneously.

Preferred Experience

- Experience with ERP, CRM, HRMS, IoT or other enterprise software applications.

- Prior experience in B2B software implementation and customer handling.

- Ability to manage multiple customers and client accounts.

- Basic understanding of APIs, databases and software integrations.

- Familiarity with tools like Jira, Zoho, Freshdesk or similar platforms.

Interested candidates can share their updated resumes to [email protected].

📌 Software Implementation Engineer (Coimbatore)
🏢 BNC Motors
📍 Coimbatore