Job highlights

- ServiceNow Certified System Administrator with 3+ years IT experience in ITSM, Asset Management, REST API integrations, and ServiceNow scripting

- Plan, configure, administer, and support ServiceNow platform modules; develop and troubleshoot REST API integrations; manage client requirements and SLAs; maintain documentation and testing protocols; identify automation opportunities using scripting and AI

Responsibilities

- Successfully plan, execute, monitor, control, and close technical tasks related to the configuration, administration, and implementation of the ServiceNow platform

- Configure, administer, and support ITSM, Strategic Portfolio Management (SPM), Service Catalog, Asset Management, and related ServiceNow capabilities; provide basic CMDB support as needed

- Design, develop, test, document, and troubleshoot REST API-based integrations between ServiceNow and external applications

- Work directly with clients and end users to understand requirements, clarify expectations, and deliver work within agreed SLAs

- Communicate effectively with business stakeholders, technical teams, and leadership, including presenting solutions, risks, dependencies, decisions, and implementation status

- Translate business requirements into scalable, maintainable, and sustainable ServiceNow solutions while minimizing unnecessary customization

- Update and maintain comprehensive testing protocols for ServiceNow instance upgrades and certify applications and integrations after upgrades

- Create and maintain system design, integration, configuration, testing, and operational documentation

- Identify automation opportunities using ServiceNow scripting and REST APIs; apply basic AI knowledge where relevant, with Python and advanced AI/ML capabilities serving as additional accelerators





- Build and maintain solid client relationships through clear communication, responsiveness, accountability, and ownership

- Prioritize multiple client requests and requirements across concurrent engagements

- Work independently as a well-organized, proactive self-starter while collaborating effectively with distributed teams

- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) certification

- 3+ years overall IT experience with solid working knowledge of ServiceNow ITSM applications, including Incident Management, Problem Management, Change Management, Service Catalog, and Service Request Management

- Develop, administer, configure, and customize various modules within ServiceNow

- Experience or working knowledge of Asset Management / ITAM, including asset lifecycle, asset-to-CI relationships, hardware and software asset records, inventory controls, and alignment of asset information with CMDB

- Experience with ServiceNow integrations using REST APIs, including REST messages, authentication, JSON/XML payloads, inbound and outbound integrations, error handling, and API troubleshooting

- Experience working on standalone and multi-domain ServiceNow instances





- Experience with support end-user assistance requests and troubleshoot ServiceNow platform issues

- Experience with Process Incident, Service Request, and RITM tickets assigned to the team within agreed SLAs

- Experience with data analysis, report development, and dashboard creation

- Experience with administration and configuration of Service Catalog, Catalog Items, Record Producers, Flow Designer workflows, and approvals

- Experience in facilitating, administering, and support Change Management processes and audit Change tickets against applicable policies

- Experience in interacting with internal customers to scope and build recent or existing workflows that adhere to ServiceNow best practices

- Basic working knowledge of CMDB, including CI classes, relationships, data quality, and maintenance of accurate configuration data

- Solid working knowledge of Strategic Portfolio Management (SPM), including Ideation, Demand Management, Project Portfolio Management, and Resource Management

- Solid ServiceNow scripting knowledge, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, and other platform scripting components

- Working knowledge of Agile/Scrum delivery methodology

- Proven excellent oral and written communication skills. The candidate should be comfortable interacting directly with clients, business stakeholders, technical teams, and leadership

- Proven solid client-facing skills, with the ability to understand requirements, ask relevant questions, facilitate discussions, explain technical concepts clearly, and provide concise status and risk updates

- Proven ability to build and maintain trusted relationships with clients and collaborate effectively across remote and globally distributed teams

📌 Software Engineer - Servicenow (Gurugram)
🏢 Optum
📍 Gurugram