Job Title: Software Engineer

Location: Bangalore, India (Hybrid)

Job Summary

Within the Consumer Authentication Business Unit, the Partner Services team helps to grow and expand our business by designing, building and supporting integrations between HID Consumer Authentication Products and third-party strategic ecosystems (Technology Partners).

The integration components are designed so that the integrations are repeatable, add value, simplify/obfuscate complex technology, and importantly reduce the time and effort required of the partner to realise the value of their customers investments in both HID and the Technology Partner.

To provide our customers and partners with the best possible service, it is imperative that Partner Services aligns closely with our technology partners, understands their business model vision and defines a shared strategy for joint collaboration in conjunction with the technology partner. In collaboration with sales, solution marketing, product and technical pre-sales teams; Partner Services are responsible for identifying and engaging with current technology partners to increase HID Global s addressable market share.

Partner

Services will serve as a conduit between the BU partners to influence the strategic technology direction to help shape the BU portfolio vision strategy.

It should be noted that Technology Partners often have their own partner program or ecosystem (referred to as Integration Partners).

The Integration

Partners are involved in all phases of the end customer sales cycle, this could be from the specification of the solution, the customisation of the solution to meet customer-specific requirements, implementation and configuration of the solution, integration with third-party vendors and the support of the end to end solution thereafter. It is therefore also the responsibility of the Partner Services team to enable strategic Integration Partners.





Integration Partners are already experts on the solution provided by the technology partner but may lack the direct knowledge and skills on the HID Consumer Auth portfolio. The Partner Services team are responsible for:

- Onboarding, Training and enabling Strategic Integration Partners
- Educating strategic Integration Partners on HID Products along with the integration components developed by the team
- Assisting strategic Integration Partners and HID Professional Services with the installation, configuration, and support of the integration components
- Documenting and Testing integrations to ensure that they function as required
- Gathering feedback from strategic integration partners on the integration components and other HID Products and passing this to the relevant teams for action
- Supporting the strategic integration partners and technical services teams with critical customer issues
- Ensure alignment with a partner by defining successful outcomes/measures for engagements.

- Enabling HID Authentication Bussiness Unit
- - Educating HID Technical teams on the integration components develop by partner services
- Assisting HID Professional Services with the installation, configuration, and support of the integration components
- Implementing troubleshooting tools and processes to aid in the troubleshooting process by third parties
- Assisting in the pre-sales cycle as required
- Focus on integrating our Crescendo series smartcards and tokens into authentication solutions.

Technical Skills

- Must possess expert level understanding of core and internet banking platforms
- Excellent Windows Server and Linux skills (Preferably RedHat)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Database Administrator, Industry Type: Industrial Equipment / Machinery, Department: Engineering - Software & QA, Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate Key Skills C SQLOracleLinuxPerlWindowsTechnical supportPythonTroubleshootingPresales

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