- Manage day-to-day soft services operations across the facility.
- Oversee housekeeping, security, pantry, cafeteria, pest control and waste management.
- Supervise staff, team leaders and service vendors.
- Ensure SLA compliance and quality service delivery.
- Handle client coordination, escalations and stakeholder management.
- Monitor manpower planning, attendance and performance.
- Conduct regular inspections and quality audits.
- Ensure hygiene, safety and statutory compliance.
- Manage budgets, consumables and operational costs.
- Prepare MIS reports and maintain service documentation.
Key Skills: Soft Services Operations, Housekeeping Management, Vendor Management, Client Relationship Management, Manpower Planning, SLA Management, Budget Control and MIS Reporting.
Preferred candidate profile
- Graduate in any discipline.
- 57 years of experience in Soft Services / Facility Management.
- Solid knowledge of housekeeping, security, pantry and cafeteria operations.
- Experience in manpower planning, vendor management and client handling.
- Good leadership, communication and coordination skills.