SmartCOMM Technical Lead

Location: Mohali, Punjab

Work Mode: Onsite

Total Experience: 10+ Years

SmartCOMM Experience: 6+ Years

Shift: 6:00 PM – 3:00 AM IST

Job Summary

We are looking for an experienced SmartCOMM Technical Lead with 10+ years of overall experience and at least 6 years of hands-on experience in SmartCOMM. The candidate will be responsible for technical leadership, solution design, client interaction, team mentoring, and end-to-end delivery of CCM solutions.

Key Responsibilities

- Lead the design, development, and implementation of SmartCOMM/CCM solutions.
- Analyze business requirements and translate them into scalable technical solutions.
- Provide technical leadership and guidance to development teams.
- Design and develop SmartCOMM templates, business rules, data mappings, and communications.
- Conduct technical reviews and ensure adherence to development and quality standards.
- Handle client interactions, requirement discussions, technical clarifications, and solutioning.
- Manage task allocation, technical dependencies, timelines, and project deliverables.
- Troubleshoot complex technical and production issues and provide effective solutions.
- Participate in Agile/Scrum ceremonies and collaborate with business, QA, and project management teams.
- Support pre-sales activities, including technical discussions,



solution presentations, estimations, and demos.
- Mentor junior developers and contribute to technical knowledge-sharing within the team.

Mandatory Requirements

- 10+ years of total IT/CCM experience.
- 6+ years of hands-on experience specifically in SmartCOMM.
- Strong expertise in SmartCOMM template development, document composition, data mapping, business rules, and document generation.
- Experience in end-to-end CCM project implementation.
- Strong client-facing and stakeholder-management skills.
- Prior experience leading/mentoring technical teams.
- Strong analytical, troubleshooting, and communication skills.
- Experience working in an Agile/Scrum environment.

Positive to Have

- Experience with other CCM platforms such as OpenText Exstream, Quadient Inspire, MessagePoint, etc.
- Experience in Banking, Insurance, Healthcare, or other enterprise domains.
- Exposure to APIs, XML/JSON, integrations, CI/CD, and version control.
- Experience in technical pre-sales and solution architecture.

Important: Candidates with less than 6 years of SmartCOMM experience will not be considered, even if they have extensive experience with other CCM technologies.

Work Requirements: Onsite – Mohali | 6:00 PM–3:00 AM IST | No remote option.

📌 SmartComm Lead (Sahibzada Ajit Singh Nagar)
🏢 ManpowerGroup Services India Private
📍 Sahibzada Ajit Singh Nagar