Customer Service Officer - Retail EQU/CSO-R/1920603

Equitas Small Finance Bank

Inclusive Banking - SBL

Location: South > Tamil Nadu > Madurai > Tirunelveli > Sankarankovil > Thoothukudi > 1088 > Tuticorin

Posted On: 10 Nov 2026

End Date: 10 Dec 2026

Required Experience: 1 - 5 years

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- No. Of Openings: 1
- External Title: Customer Service Officer - Retail
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 10 Dec 2026

Organisational

- Entity: Equitas Small Finance Bank
- Business Unit: Assets
- Division/Function (SBU): Inclusive Banking - SBL
- Department: Mortgages
- Sub-Department: Operations
- Generic Role: Customer Service Officer
- External Title (Job Role): Customer Service Officer - Retail
- Division: Inclusive Banking - SBL
- Zone: South
- State: Tamil Nadu
- Region: Madurai
- Area: Tirunelveli
- Cluster: Sankarankovil
- PT Location: Thoothukudi




- Branch Code: 1088
- Branch Name: Tuticorin

Skills

- Skill: Marketing & Sales
- Highest Education: Bachelor of Commerce, Master of Commerce
- Working Language: Tamil, English

- Cash Management: Accounting of Cash and Banking the Cash
- File dispatch: As per timelines (PRDD)
- NACH Rejected: Cash collections to be less than 10% of billing
- Disbursement Management: (XMS upload and query resolution)
- FTR: To be achieved as per matrix
- Repayment reminder call: For Retail customers
- On-time closure: Of DCS summary and maintenance of Key Management Register
- Post dispatch file quality: FTR to be achieved as per matrix
- Management of Retail stationery: By indenting to OPS on need basis
- Self Development

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India