Job highlights

- 3+ years software testing with 2+ years in ServiceNow testing, hands-on ServiceNow ATF and defect management, experience with ITSM, ITOM, ITAM modules
- Design and execute test plans, perform functional, regression, integration, and UAT testing, manage defects, maintain test evidence, support test automation

Job Summary

Role: ServiceNow Tester

Exp: 6-12yr

Location: Hyderabad

Role Description: Assures release quality before go live. One generic profile covers all six towers - ITOM is the only squad where a specific literacy add on is genuinely useful, not a full named specialism. Ensure the quality and reliability of ServiceNow solutions by performing functional, integration, regression, and UAT testing, validating configurations and customizations against business requirements.

Responsibilities

- Design test plans and test cases against acceptance criteria
- Author and maintain ServiceNow ATF automation
- Coordinate regression testing and UAT
- Triage and manage defects through to resolution
- Maintain test evidence for audit and acceptance sign off
- Feed quality risks and patterns back into squad retrospectives
- Design and execute test cases, test scripts, and test plans for ServiceNow applications.
- Perform functional,



regression, integration, and UAT testing.
- Validate ServiceNow configurations, workflows, integrations, and enhancements.
- Log, track, and retest defects in collaboration with development teams.
- Support test automation using ServiceNow ATF.
- Prepare test results, defect reports, and quality metrics.

Requirements

- 3+ years of software testing experience with 2+ years in ServiceNow testing.
- Experience testing ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC.
- Hands on experience with ServiceNow ATF, defect management, and test methodologies.
- Familiarity with Agile/Scrum and tools such as JIRA or Azure DevOps.
- Solid analytical, problem solving, and communication skills.

Desirable Skills

- Basic infrastructure/network literacy - useful to sanity-check ITOM Discovery and Service Mapping results, not just UI-level ATF flows
- Experience testing AI-assisted or agentic workflows, including exception and failure-path scenarios

Certifications

- Preferred Certifications: ServiceNow CSA, CIS, ISTQB

Skills

- Quality assurance
- Test automation
- Agile
- Agile Testing
- ServiceNow

📌 Servicenow Tester (Hyderabad)
🏢 CGI
📍 Hyderabad