Job Summary

ServiceNow Technical Architect - ITOM (CMDB / Discovery / Service Mapping). Exp- 6-12yr.

Location: Hyderabad.

: Owns CMDB/CSDM integrity, Discovery, Service Mapping and Event Management architecture for ITOM - the exact area already flagged with unsourced targets and single threaded delivery risk in the ITOM strategy review. This is a named specialist role, not a rotating pool, specifically to close that risk.

Key Responsibilities

- Own CMDB data model goverce and CSDM v5 alignment for ITOM

- Define and govern Discovery pattern and credential strategy

- Own Service Mapping design and its ongoing accuracy

- Design AIOps and event correlation architecture

- Own MID Server topology, scaling and troubleshooting escalation

- Document patterns and design decisions clearly enough to support future handover to GCC

- Act as the senior technical point of contact for CMDB data-quality remediation work

- Partner with the ITOM Business Analyst and infrastructure/network teams on discovery scope





Mandatory Skills & Experience

- ServiceNow CIS-Discovery and/or CIS-Event Management

- Deep CMDB/CSDM v5 expertise

- Prior ITOM implementation experience at comparable enterprise scale

- Working understanding of network and infrastructure discovery protocols

- Experience defining Discovery credential and security models

- Ability to diagnose and remediate CMDB data-quality issues, not just build new capability

- Strong documentation discipline - this role's output needs to survive a handover

Valuable to have Skills

- Both CIS-Discovery and CIS-Event Management held concurrently

- Direct prior experience remediating CMDB data-quality or single-threaded delivery risk

- AIOps/event correlation tooling exposure beyond native ServiceNow

Skills

- Event Management

- RESTful (Rest-APIs)

- Agile

- ARIS

- ServiceNow

📌 ServiceNow Technical Architect - ITOM (Hyderabad)
🏢 CGI
📍 Hyderabad