A ServiceNow Project Manager leads the end to end delivery of ServiceNow implementations and enhancements, defining scope, timelines, and resources while managing stakeholders, risks, and budgets, often using Agile/Scrum methods, coordinating technical teams (developers, architects, BAs), and ensuring project alignment with business goals, requiring robust communication, PMP/Scrum Master certifications, and deep understanding of ServiceNow modules like ITSM, ITOM, etc., to deliver successful platform transformations.

Key Responsibilities

Project Planning & Execution:

Develop project plans, WBS, schedules, and roadmaps; manage scope, budget, and resources for ServiceNow projects.

Stakeholder & Client Management:

Serve as the main point of contact, manage expectations, and provide regular status updates to clients and senior leadership.

Team Leadership

Coordinate cross functional teams (developers, BAs, QA, architects) and foster collaboration.

Methodology Adherence

Implement and guide teams in Agile/Scrum practices, facilitating ceremonies like stand ups, sprint planning,



and retrospectives.

Risk & Issue Management:

Proactively identify, mitigate, and escalate risks, issues, and dependencies.

Quality & Governance:

Ensure adherence to ServiceNow best practices, platform standards, and quality expectations.

Documentation

Prepare project documentation, status reports, dashboards, and meeting minutes.

Platform Expertise

Leverage understanding of ServiceNow modules (ITSM, ITOM, CSM, HRSD) and platform architecture.

Key Qualifications

Experience: Proven experience in IT project management, with significant focus on ServiceNow implementations.

Certifications: PMP, Certified ScrumMaster (CSM), or Certified Scrum Product Owner (CSPO) are often preferred.

Methodologies: Strong background in Agile, Scrum, and ITIL frameworks.

Skills: Excellent communication, leadership, problem solving, and organizational skills.

Tools: Familiarity with PM tools like JIRA, Asana, MS Project.

📌 ServiceNow Project Manager (Pune)
🏢 Kaizen Sra Technologies
📍 Pune