Job highlights

- We are looking for a skilled ServiceNow Engineer / Developer with solid expertise in Now Assist,App Engine workflow automation,and ServiceNow platform development .The ideal candidate will design,build,integrate,and support scalable ServiceNow solutions while continuously learning new technologies as required by the project. Must-Have Skills ServiceNow Development

Title: ServiceNow Engineer Role Summary We are looking for a skilled ServiceNow Engineer / Developer with strong expertise in Now Assist , App Engine workflow automation , and ServiceNow platform development . The ideal candidate will design, build, integrate, and support scalable ServiceNow solutions while continuously learning new technologies as required by the project.

Must-Have Skills ServiceNow Development

Design, develop, and maintain custom ServiceNow applications and modules including:

ITSM, CSM, ITOM, SecOps

App Engine (custom applications)

Experience in development using templates and Generative / Agentic AI

Mandatory experience with ServiceNow Now Assist and App Engine flow development

Platform Configuration

Configure and manage ServiceNow modules:

ITSM, CSM, ITOM, SecOps, App Engine

Configure workflows, UI Policies, Business Rules, UI Actions, and other platform components

Scripting & Automation

Strong scripting skills using

JavaScript (client-side and server-side)

Business Rules, Script Includes, UI Scripts

Experience with OpenAI integrations to automate processes

Integrations

Integrate ServiceNow with

LDAP, Active Directory

Third-party applications

REST, SOAP, and other web service APIs

ITSM data sources and OpenAI integrations

Support & Maintenance

Provide ongoing support, troubleshooting,



and maintenance of the ServiceNow platform

Ensure continuous service availability and stability

Security & Performance

Implement best practices for performance optimization and security

Ensure compliance with organizational security policies and standards

Upgrades & Patching

Assist with ServiceNow upgrades and patching

Ensure smooth deployments with minimal downtime

Documentation & Knowledge Transfer

Develop and maintain technical documentation for:

Custom applications

Workflows and integrations

Provide knowledge transfer to team members

Willingness to explore and quickly learn new technologies as required by the project

Good-to-Have Skills

Proficiency in JavaScript, HTML, CSS , and web technologies

Experience with

ServiceNow Studio and App Engine development tools

Building and automating custom applications using App Engine

Knowledge of

ServiceNow Discovery, Service Mapping, and CMDB

ServiceNow Performance Analytics, reports, and dashboards

Strong understanding of

ServiceNow administration and platform setup

ITIL processes and their implementation in ServiceNow

Update Sets and version control management

Responsibilities

Take ownership of assigned tasks and deliver them effectively

Demonstrate strong problem-solving and troubleshooting skills

Communicate clearly with both technical and non-technical stakeholders

Work independently while managing multiple tasks and priorities

Maintain high attention to detail and quality of deliverables

Mentor and guide junior consultants or developers when required

Prerequisites

Qualification: B.Tech (CS/IT) or MCA

Experience: 4-6 years of relevant ServiceNow experience in the IT software industry

📌 ServiceNow Engineer (Gurugram)
🏢 Impronics Technologies
📍 Gurugram