Role Summary

Responsible for designing, implementing, and maintaining the ServiceNow CMDB, Discovery and platform development to ensure accurate visibility of IT infrastructure and configuration data across the organization.

Key Responsibilities

- Implement and support ServiceNow Discovery, including MID Server setup and maintenance

- Creation and solutioning in custom Flows, actions, Notifications, Scripting and ATF etc..,

- Manage and optimize Discovery schedules, credentials, probes, and sensors

- Ensure accurate identification, reconciliation, and classification of Configuration Items (CIs)

- Configure, manage, and enhance ServiceNow CMDB in alignment with CSDM (Common Service Data Model)

- Troubleshoot and resolve issues related to Discovery, MID Servers, and CI data inconsistencies

- Collaborate with Incident, Change,



and Problem Management teams to ensure CMDB alignment with ITIL processes

- Develop reports, dashboards, and KPIs for CMDB and Discovery performance

Required Skills & Qualifications:

- Hands-on experience with ServiceNow CMDB and Discovery and plat form development.

- Strong understanding of ServiceNow architecture (MID Server, ECC Queue, probes/sensors)

- Required Hands on Experience in Flow designer, actions, Notifications, Scripting and ATF creation etc..,

- Knowledge of CSDM and ITIL framework

- Familiarity with cloud discovery (AWS, Azure, GCP)

- Scripting knowledge in JavaScript (ServiceNow), PowerShell, or Python

- Solid analytical and troubleshooting skills

📌 ServiceNow CMDB (Bengaluru)
🏢 Trigent Software
📍 Bengaluru